Having a reliable and trustworthy car finance provider can make all the difference when it comes to purchasing a new or used vehicle. With so many options available, it can be tough to know which lender to choose. One company that has been in the industry for over a decade is Motonovo Finance.
Motonovo Finance provides loans to help people purchase cars, vans, and motorbikes. Their services have become increasingly popular with people across the UK, but like any other lender, they have received negative feedback from some customers. In this article, we’ll take a closer look at Motonovo Finance complaints and provide some helpful information that you should know before selecting them as your loan provider.
History of Motonovo Finance
Established in 2006, Motonovo Finance is a UK based car finance provider. They have grown to become one of the leading non-bank lenders in the industry. They offer a range of finance products, including personal contract purchase (PCP), hire purchase (HP), and personal loans for car purchases.
Motonovo Finance does receive negative feedback from some of its customers. Most of the complaints that the lender receives are related to its customer service, interest rates, and reliability. Some of the common complaints seen in Motonovo Finance reviews include:
• Poor customer service
• Long processing times for applications
• High-interest rates
• Hidden fees and charges
• Difficulty in making payments
• Car repossessions for minor late payments
However, it is important to note that no lender is immune to complaints. Even the best car finance companies have received negative feedback. It’s essential to weigh up all the options before making a decision and carefully read the terms and conditions before signing the agreement.
Motonovo Finance Reviews
Despite receiving negative feedback, Motonovo Finance has also received numerous positive reviews from its customers. Customers appreciate the lender’s transparency and the ease of their loan application process. Additionally, many clients praised their flexible payment terms that helped them manage their finances better.
If you are considering choosing Motonovo Finance as your next loan provider, you should research and read Motonovo reviews carefully to ensure you are comfortable with their services. You may also want to consider reading reviews from other reputable car finance review sites such as Trustpilot and Feefo.
How to File a Motonovo Finance Complaint
If you are having issues with Motonovo Finance and wish to file a complaint, there are a few different ways to do this. These include:
• Calling their customer services line: You can contact Motonovo Finance on 0330 123 1231 if you are in the UK from Monday to Friday between 8.00 am and 8.00 pm. You can also contact them on Saturdays from 9.00 am to 5.00 pm.
• Email: You can also get in touch with them via email at [email protected].
• Mail: If you prefer, you can write to their head office at Motonovo House, Harnell Lane East, Gosport, Hampshire, PO12 3TT.
• Resolver: Alternatively, you could get in touch via Resolver – an independent complaint resolution service – by visiting their website.
Once you file a complaint, you can expect a response from Motonovo Finance within eight weeks. If you are still not satisfied with their response and think that your complaint has not been resolved satisfactorily, you could escalate your complaint to the Financial Ombudsman Service (FOS).
In Conclusion
Motonovo Finance is a leading car finance provider in the UK, offering a range of finance products to help people purchase their dream vehicle. While they have received some negative feedback, most customers appear to have no issues with the company’s services. If you are thinking about choosing Motonovo Finance as your loan provider, it’s important to research, read reviews, and ensure that you are comfortable with their services before signing any agreement. Additionally, it is always recommended to read all terms and conditions carefully and ensure that you can meet all the obligations that come with taking out a car loan.